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Team Leader - Contact Centre

  • Permanent
  • Mayfair, London, Mayfair, Greater London, England
  • £25000

Do you have experience as a Team Leader or Supervisor in a Contact Centre or Call Centre? Do you have previous experience managing a customer service team? CV Screen may have the role for you!

Role Overview
A Team Leader with Contact Centre experience is required for a busy call centre based in Mayfair, London. You will work on a shift basis and a salary of up to £25,000 is offered, depending on experience.

You will manage a small team of support staff providing customer support to any queries that arise via email or telephone. The business is an app, providing a service, and this role is to support the customers with any questions or queries they may have. Most can be resolved on the phone, but some may need to be escalated to the technical team.

You will deal with complaints and can escalate any issues to the management team.

Client
CV Screen is recruiting for a start up business who offer excellent services via an app.

Skills Required
The Team Leader will ideally have the following experience:

-          Previous experience working in a Contact Centre
-          Experience managing a team in a customer service environment
-          Ability to work shift work, including the occasional night shift

Location
Mayfair, London
Closest tube station – Green Park

Salary / Benefits
Up to £25,000 + benefits

To Apply
Please email your CV through Kate Lomax in strict confidence or call Kate on 01494 541878 to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

Kate Lomax